Cancellation by the traveler before the start of the trip / cancellation costs
The traveler can withdraw from the trip at any time before the start of the trip. The receipt of the declaration of withdrawal by the tour operator is decisive. The declaration of withdrawal must be made in writing. If the traveler withdraws from the trip or if the traveler does not start the trip, the tour operator is entitled to appropriate compensation, provided that the cancellation or non-commencement of the trip is not his fault and it is not a case of unforeseen, extraordinary circumstances such as e.g. war, civil unrest, epidemic, natural disaster. These costs are calculated as a percentage of the travel price, taking into account the proximity of the time of cancellation to the agreed start of travel. Saved expenses and a possible other use of the travel services are taken into account.
Unless otherwise agreed, the following cancellation costs will apply if the traveler withdraws from the trip:
Up to 30 days before the start of the trip 25%,
up to 15th day before the start of the trip 50%,
up to 7th day before the start of the trip 75%,
up to 1st day before the start of the trip 85%,
on the day the trips begins or No-Show 95%.
Costs such as visa, telephone or processing costs cannot be reimbursed in the event of cancellation of the trip.
Group trips are subject to separate conditions, in particular regulations on cancellation and the resulting cancellation costs that are announced to the traveler upon conclusion of the contract. 10 or more participants are considered as group.